Meet One Step at A Time Coaching
Why One Step at A Time Business Coaching?
To Surpass Expectations
Wouldn't it be nice if all of life, in both work and play, could be a like mountain top experience, like the feeling you get when reaching the top of a mountain with wondrous views all around you. In business, this would correlate to great profit margins, enough vacation days that you don't feel burned out, a work crew that can handle everything like a well tuned machine. As someone who loves hiking and mountain climbing, I always look forward to the journey through the forest and all of it's obstacles, like fallen trees and trip hazards. Because in the midst of all that, I’m savoring the best of the trail with its wildlife, beautiful colors, and majestic views, all while anticipating the final destination.
Here are some of the common concerns and questions we can help with.
Why is my business stuck?
Why are my sales dropping?
Why do I have trouble hiring and keeping employees?
Why are my employees making too many mistakes?
Why are my costs too high and profits too low?
Why isn’t my website getting enough traffic?
How do I beat my competitors' website rankings?
How do I simplify & digitize our sales forms?
How do I Improve reviews and reduce complaints?
Is it time to sell the business?
Internal Business And Employee services
Improving all aspects of running a business from the employees to the processes that they use will definitely improve customer satisfaction. Take steps forward to boost employee performance with proven training methods that can impact your sales quotas and internet ratings at the same time. Have you taken training for granted? Do you use all 6 Essential Service Training habits below? If not it may be time for a alignment meeting .
Employee Hiring and Training
Are your employees trained to know your customer service philosophy? It's usually composed of two parts: vision and values. a customer service vision statement is “a statement that clearly defines the type of customer service employees are expected to provide.”
Customer service values impact the experience the customer receives and they help to define the personality and attitude the business is trying to put forth.
Simplify and Digitize Sales Program
Do you offer a digital ordering system or a choice of full-serve or self-serve processes. Automation, when working optimally, can increase customer satisfaction, streamline processes and services, and reduce the workload on employees.
Efficiency management
Are you good at juggling staff so you don't have too many employees working at one time standing around with nothing much to do? Besides a waste of resources it may also lower employee morale and motivation to do their best work
Improve Communication Skills
Do you communicate well in all situations, including when you have to deliver negative information to an employee or customer, when you need to negotiate a contract, or when you need to persuade someone to do something.
Improve reviews, reduce complaints
Do you have a strict Customer Service Philosophy? Service standards or guidelines for employees to follow when interacting with customers? How about Customer Service Goals? Is the customer always right? Can you afford a negative review? Negative news travels about 6 times faster than good news. Can you turn unhappy customers into happy customers, every time?
Evaluate Service Quality
Do you Evaluate Service Quality? Key performance indicators (KPIs) measure how effectively a company is achieving its goals against a set of targets, objectives, or industry peers.
Exterior Business Activities
Do you know how to boost your business's website rankings? For starters, you need to understand what the search engines are looking for. If you want to climb a 4,000 foot mountain without injury, you shouldn't do it without training and preparation. You'll need to build up muscle strength, lung capacity, endurance, a positive mindset and a purpose. The same can be said about business marketing. If you build on a strong premise, with a product that reaches large audiences, carefully choosing terms that make sense to most shoppers, while portraying a positive solution to their needs, you should be able to boost your rankings.
Improve web traffic & sales
Building a successful business website requires many elements
Understanding how Google ranks sites through Crawling, Indexing and Site design for optimization is the best place to start. We'll show you how to test your site for errors, warnings, notices and other issues that will hurt it's ranking. We'll ask questions like
Website tracking - year to year
In order to see improvements in your site ranking you need to know where you started from. We show you how to list and track your websites keywords over the course of several years so you can know if or when they are effecting your sales.
Increase website ranking
We will analyze your website content, format and appearance, past and present and discuss the elements as they’re seen by the public and by search crawlers. Then we can make recommendations and show you how to apply them to increase your ranking and show up on more results..
Website Analytics insights
The best detectives want to know Who, What, Where, When, Why and How. Think of search engines as great detectives in search of the website that has the right answers. You job is to use the right key word and tag answers so you'll be found fast, first and by the more shoppers than your competitors sites will be.
In Depth Market Knowledge
We look at any other website that you could be showing up on, such as Facebook, Yelp, yellow pages and decide if your presence there will help or hurt your rankings. You shouldn't always follow the crowd. You don't want to muddy the waters of the vast ocean of search results that might list your site.
Google business profile tips
The Google Business Profile gives you several ways to connect your website to shoppers. The first is by location. Customers can search for someone "NEAR ME", but this doesn't work if you haven't defined a service/search area.
Clients of Coaching One Step
From large organizations to individual executives, One Step at a Time Coaching has a diverse client-base. Regardless of the scale, the result is always the same - impactful results and lasting change. Check out the reviews below.
Mr. Garrison
Professional Guidance
Once I understood how simple it was to improve the websites rankings I actually enjoyed working on the website. Kevin was so knowledgeable and shared it in such an easy to understand way that I think I'll always remember it.
Mr. Cole
Lasting Impact
Kevin was very informative from the start. I've seem an increase in our sales quotas and the size of the orders by simply changing the way we trained our staff and by following through afterwards.
Mrs. Wright
Creative Synergy
Our entire work staff seems to be in much better sync now and making a lot fewer mistakes.